Select your items, add them to your cart, then follow the secure payment steps. A confirmation email is automatically sent to you after validation, and a tracking number will be sent to you upon shipment.

Our orders are processed quickly, within 12 to 24 business hours. After this period, modification is no longer possible once the package has been handed over to the carrier.

Contact us as soon as possible at sav@zayneparis.com: we will do our best as long as the package has not been dispatched. If your order has already been shipped, you retain your 14-day right of withdrawal from the date of receipt.

We carefully prepare your orders within 12 to 24 business hours before handing them over to the carrier.

Estimated delivery times

• France: 2 to 5 business days
• Europe: 3 to 7 business days
  

Carriers used

Depending on your delivery address and the chosen method, your order will be shipped via:

• Relay Point
• Colissimo
• Chronopost

A tracking number will be provided to you upon shipment. Full details can be found in our shipping policy.

You have 14 days from receipt to exercise your right of withdrawal, without having to provide any justification.

Fill out our online return form, which is the easiest way, or write to us at sav@zayneparis.com. We will respond within 24 to 48 hours and, if you wish, send you a prepaid return label. You then have 14 days to return the product to us.

The product must be returned unworn, unwashed, in its original packaging, and with its tags. You may, of course, try it on as you would in a store; this will not result in any deductions. However, if it is returned to us worn, washed, soiled, or damaged, we will reduce the refund by the amount of the observed loss in value, which we will justify to you.

A flat fee will be deducted from your refund if you use our prepaid return label: €4.90 from metropolitan France, €7.90 from the European Union, regardless of weight.

Returns are free if you choose a store credit instead of a refund. You are still free to choose a refund.

Shipping costs are fully covered by us in the event of a defective product or an error on our part. And if you arrange the return yourself with the carrier of your choice, we will not deduct anything.

No later than 14 days after receiving your request. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods. The refund will be issued to your original payment method; please allow 3 to 10 business days for bank processing depending on your financial institution.

No. If you wish to order a different model or size, please return the item and place a new order.

Write to us at sav@zayneparis.com or use the online return form, attaching two or three photos of the product, your order number, and the purchase date.

Returns are entirely at our expense. You then choose between replacement, subject to availability, and refund.

You benefit from the legal guarantee of conformity for two years from receipt, as well as the guarantee against hidden defects. Please report the defect as soon as you notice it; however, no deadline will be imposed on you.

After the deadline indicated by the carrier, the package is automatically returned to us. We will notify you by email and offer you either re-shipment, subject to new delivery charges, or a refund of your order, minus re-delivery charges.

Available payment methods are displayed at checkout. All transactions are secure and encrypted: we never have access to your bank details.

Your data is used to process your order, provide you with customer service and, if you have consented, to send you our marketing communications. Full details, including your rights of access, rectification and erasure, can be found in our privacy policy.

We do our best to be true to reality, but slight color variations may occur depending on the screen.