Simply select your items, add them to your cart, then follow the secure payment steps.
Once your order has been confirmed, it is prepared quickly. It is therefore generally not possible to modify or cancel it.
For any urgent request, contact us as soon as possible at sav@zayneparis.com.
Yes, a confirmation email is automatically sent to you after your order has been placed.
We carefully prepare your orders within 12 to 24 business hours before handing them over to the carrier.
Estimated delivery times
- France: 2 to 5 business days
- Europe: 3 to 7 business days
- International: 5 to 12 business days
Carriers used
Depending on your delivery address and chosen method, your order is shipped via:
- Colissimo
- Chronopost
- UPS
A tracking number will be provided upon shipment so you can track your package in real time.
You have 14 days from the receipt of your order to make a return.
To be accepted, the product must be:
- unworn
- unused
- returned in its original packaging
- with its labels intact
Any item not meeting these conditions may be refused after inspection.
Return shipping costs are the responsibility of the customer, except in the case of a defective product or an error on our part.
No, we do not offer exchanges.
If you would like a different item, you will need to place a new order.
What should I do if my product is incorrect or defective?
Contact us within 14 days of receipt at:
📧 sav@zayneparis.com
With:
- product photos
- order number
- date of purchase
- Photos of the problem (2 to 3 views)
Available payment methods are displayed during checkout (credit card, secure solutions).
Is my payment secure?
Yes, all transactions are 100% secure via encrypted payment systems.
Is my data secure?
Yes, your data is protected and used only in connection with your order.
We do our best to be true to reality, but slight variations may exist depending on the screen.
Have a question? Take a look at our FAQ or write to us directly via private message or comment on Instagram; and for returns or after-sales service, simply fill out the form below.
What is the response time?
We respond within 24 to 48 business hours.
We do our utmost to offer you a smooth, fast, and transparent shopping experience.
Below you will find all information regarding delivery, returns, and refunds.
🚚 Delivery
1 - Order preparation
All orders are carefully prepared within 12 to 24 business hours after validation.
2 - Delivery times
Delivery times vary depending on your geographical area:
- France: 2 to 5 business days
- Europe: 3 to 7 business days
- International: 5 to 12 business days
3 - Carriers used
We work with recognized carriers to guarantee reliable delivery:
- Colissimo
A tracking number is sent to you upon shipment to track your package in real-time.
4 - Important information
Delays beyond our control may occur (high activity, carriers, customs)
🔄 Returns
1 - Return period
You have 14 days from receipt of your order to make a return.
2 - Return conditions
To be accepted, the item must be:
- unworn
- unused
- in its original packaging
- with its labels intact
- in perfect condition
Any product not meeting these conditions may be refused after verification.
3 - How to make a return
Please contact us by email at the following address: sav@zayneparis.com.
Please include the following information:
- Order number
- First and last name
- Name or reference of the product you wish to return
You will receive a response within 3 to 5 days for return confirmation.
4 - Return costs
Return shipping costs are the responsibility of the customer.
However, they are covered by us in case of a defective product or an error in preparation on our part.
Are you interested in becoming a reseller of our Zayne Paris products?
The process is simple.
First, please contact us by filling out the contact form at the bottom of the page and providing us with the following information:
- Your intra-community VAT number or your SIREN number
- A brief presentation of your project and your expectations
- A phone number so we can easily get back to you
Once your request is received, our team will review it carefully. We will get back to you within 3 to 6 business days.
We remain at your disposal for any further questions and will be delighted to discuss your project with you.